There are a few methods to help identify the physical location of an installed sensor:
FAQ Category: APP
Why do lights show “Full-ON” on Light Status Page in APP when Trim Level is set for less than “Full-ON”?
The app light status is showing the commanded state, not the actual output. So even if the trim limits the output to 80%, if the user has set the dim level to 100%, the app will show 100% status.
Light level and CCT for luminaires go to different level and CCT when lights turn off via a control function such as “OFF” by non-occupancy or power is interrupted.
Set the dimming level and CCT setting on the Lights setting page and select ‘A’ button on lower right corner to save the settings.
Why do I see devices continuously connecting/disconnecting/reconnecting in the app during commissioning?
It sounds like there are a couple main reasons users may see devices constantly connecting and disconnecting in the app during the commissioning process: Additionally, the normal behavior of toggling between the “Lights” and “Added” pages in the app requires switching communication between already commissioned zones versus factory default lights. So, the constant shifting between… Read more Why do I see devices continuously connecting/disconnecting/reconnecting in the app during commissioning?
What is your system’s typical response time from when a button is clicked to sensor and light response?
The time from when the button is clicked to when the sensor starts responding is fast at 40 milliseconds (ms). After being triggered, the sensor does not immediately snap the lights on/off. Instead, it gently fades the lights up or down over 500ms. The 500ms fade time provides a smooth and gradual dimming transition, preventing… Read more What is your system’s typical response time from when a button is clicked to sensor and light response?
APP switch ON button does not turn lights to full
The ‘pseudo switch’ on the ‘Switch’ page of the APP is only for illustration, the ‘ON/OFF’ button on the APP acts different from the physical button on the switch. The ‘ON/OFF’ button: • ‘ON’ button on the switch sends ID to the sensors, sensor translates it to ‘FULL ON/OFF’ commands. • ‘ON’ button on the… Read more APP switch ON button does not turn lights to full
How many devices can be in one ZONE
A maximum of 100 lights can be in a single ZONE.
What are the Zone naming parameters?
When naming a Zone in the APP, only the following characters are allowed: lower case, capital letters, numbers, and following symbols ( . , – : _ + ).
How can I tell which firmware is present in the connected hardware?
“When you click ‘More’ at the bottom of the screen, click ‘Nearby Lights’. On this page, on the top right of the screen you will find ‘Type Rev’ For each device ID, the numbers shown on the top row represent the firmware rev. (example 0x68-20). The numbers shown on the second row indicate the firmware… Read more How can I tell which firmware is present in the connected hardware?
What is RSSI?
Received Signal Strength Indicator. RSSI is a measurement of the power level present in a received radio signal. RSSI is used to determine wireless signal strength and quality. It can help troubleshoot connectivity issues. RSSI is measured in dBm (decibels relative to one milliwatt). Typical values range from -30 dBm (excellent signal) to -90 dBm… Read more What is RSSI?
How can I tell which sensor or control node is closest to me?
When you click ‘More’ at the bottom of the screen, click ‘Nearby Lights’. On this page, on the top right of the screen you will find ‘ID RSSI’. The device ID with the lowest number is typically the strongest signal and may be the closest device to the user.