Are you able to remotely access a product to troubleshoot?

Not at this time. Remote connectivity for troubleshooting and support is on our roadmap, but has not been released yet.

We understand the benefits of being able to remotely diagnose and resolve issues. This would allow support teams to efficiently assist customers without requiring an on-site visit.

While remote access is not possible today, we are actively developing this for a future product update. We don’t have an exact timeline to share yet.

Please stay tuned to our website and other channels for the latest information on new Keilton features. Providing remote troubleshooting access is an important capability we are working toward.

Tag: Remote Access
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