FAQs
APP (7)
The ‘pseudo switch’ on the ‘Switch’ page of the APP is only for illustration, the ‘ON/OFF’ button on the APP acts different from the physical button on the switch. The ‘ON/OFF’ button: • ‘ON’ button on the switch sends ID to the sensors, sensor translates it to ‘FULL ON/OFF’ commands. • ‘ON’ button on the APP ‘AUTO/OFF’ commands sensors. It does not send exact ‘button and switch ID’ to sensors.
A maximum of 100 lights can be in a single ZONE.
Set the dimming level and CCT setting on the Lights setting page and select ‘A’ button on lower right corner to save the settings.
When naming a Zone in the APP, only the following characters are allowed: lower case, capital letters, numbers, and following symbols ( . , – : _ + ).
The time from when the button is clicked to when the sensor starts responding is fast at 40 milliseconds (ms). After being triggered, the sensor does not immediately snap the lights on/off. Instead, it gently fades the lights up or down over 500ms. The 500ms fade time provides a smooth and gradual dimming transition, preventing harsh or abrupt light changes. Together, the very fast 40ms trigger response and 500ms fade time allow the system to react instantly to occupancy changes while still ensuring comfortable light dimming. These performance metrics indicate LiteTrace has engineered the system for quick response and optimal user experience.
It sounds like there are a couple main reasons users may see devices constantly connecting and disconnecting in the app during the commissioning process:
- If there are too many factory-default lights powered on close together, this can overwhelm the app with wireless RF signals as it tries to maintain connections with all the lights broadcasting setup signals simultaneously. The excessive number of lights flooding the network makes it difficult to hold steady connections.
- As the user physically moves around the jobsite during commissioning while holding their phone/tablet, they may walk in and out of range of different devices. This forces the app to lose and reestablish connections as it jumps between communicating with nearer and farther devices.
Additionally, the normal behavior of toggling between the “Lights” and “Added” pages in the app requires switching communication between already commissioned zones versus factory default lights. So, the constant shifting between these modes as part of regular commissioning also leads to a lot of reconnecting.
In summary, dense clusters of factory default lights and user movement during the process can cause a flurry of dropped and reestablished connections as the app tries to keep up. This is expected behavior but limiting the number of lights on at once and commissioning from a fixed location can help reduce the connection churn if it becomes problematic.
The app light status is showing the commanded state, not the actual output. So even if the trim limits the output to 80%, if the user has set the dim level to 100%, the app will show 100% status.
Hardware (1)
- Open the Motion Sensor Testing function on the More page.
- Select “Start Testing”.
- Open the Lights page.
- Walk around under the sensors in question.
- The lights icon will indicate “ON” when you are near the sensor.
- This will identify the sensor and the associated icon in the app.
- Then press and hold the icon till the “Light Dimming” page opens.
- Rename the sensor. Suggest using naming to indicate location, i.e., room number or room name.
- Open the Groups page.
- Add the sensor to the group of lights you wish to control.
- Select the “Light Bulb” icon in the group and then select the “Motion” setting button on lower right-hand corner and choose the settings for your group.
- Select “Save” when complete.
Keilton APP (1)
- Open the Motion Sensor Testing function on the More page.
- Select “Start Testing”.
- Open the Lights page.
- Walk around under the sensors in question.
- The lights icon will indicate “ON” when you are near the sensor.
- This will identify the sensor and the associated icon in the app.
- Then press and hold the icon till the “Light Dimming” page opens.
- Rename the sensor. Suggest using naming to indicate location, i.e., room number or room name.
- Open the Groups page.
- Add the sensor to the group of lights you wish to control.
- Select the “Light Bulb” icon in the group and then select the “Motion” setting button on lower right-hand corner and choose the settings for your group.
- Select “Save” when complete.